Leading Through Positive Communication

Tuesday 23 June, 10.00–4.00 (with a one-hour lunch break) | Online via Zoom | £149

Leading Through Positive Communication is a reflective, practice-based full-day session designed to help people communicate with greater clarity, confidence and emotional intelligence, whether they’re facilitating learning, leading teams, or communicating in professional settings, including creative, cultural and heritage organisations.

Rather than treating communication as a set of techniques to apply, this course invites participants to explore how meaning is created, shared and received. It blends reflective practice with practical tools, supporting participants to understand their own communication preferences, respond thoughtfully to others, and shape messages that are clear, inclusive and engaging.

Through structured reflection, facilitated discussion and real-world scenarios, participants explore how communication can support psychological safety, reduce misunderstanding and strengthen working relationships, particularly in situations involving pressure, emotion or complexity.

In this course, you will:

• Communicate with greater presence and purpose in challenging or high-pressure situations
• Structure messages that are clear, memorable and easy to act on
• Recognise and respond to emotional cues in yourself and others
• Use active listening to build trust and deepen understanding
• Adapt communication for different audiences, settings and formats
• Facilitate conversations that support autonomy, insight and collaboration

Key themes and approaches explored include:

• How communication works as a meaning-making process
• Presence, awareness and emotional intelligence in communication
• Interpreting meaning, tone and context
• Structuring spoken and written communication for clarity and impact
• Reflective dialogue and conversational learning
• Communicating effectively in sensitive or difficult situations

The course draws on a range of well-established communication models such as Transactional Analysis, the Communication Cycle, the Rhetorical Triangle and Conversational Learning. The theories explored here will be presented as practical tools that you can apply immediately in your role.

Why attend

This course offers a thoughtful, psychologically informed approach to communication that goes beyond tips or scripts. It supports participants to communicate with intention, care and confidence, while remaining responsive to the people and contexts they are working with.

Participants will leave with clear, practical ways of communicating that they can use immediately in meetings, learning sessions, written communication and one-to-one conversations

Ideal for

Educators, facilitators, managers, team leaders and anyone whose role involves supporting others through communication. This course is particularly valuable for those who want to strengthen clarity, reduce defensiveness and communicate more positively in complex or emotionally charged situations.

This course is developed by Artswork Professional Development and is designed with creative, cultural and heritage contexts in mind. While examples reflect these settings, the learning is relevant to a wide range of professional environments.

Cost: £149 per person
When: Tuesday 23 June, 10.00–4.00, Online via Zoom, with a lunch break

Career Development Support:

We understand that funding training opportunities can be challenging, especially during defining moments in your life or career.

At Artswork, we believe in investing in the future of our sector, and we want to support those who are passionate about safeguarding and cultural development. That’s why we offer our Career Development Support pricing.

We have reserved three places on each course at a 25% discount for individuals who could use a little extra financial support. If you feel this applies to you, please contact us at [email protected] to explain your situation and receive the next steps.

All of our training courses are delivered using Zoom.

If you require further information or would like to discuss your needs in advance of the session, please contact us at [email protected]

Can this training be delivered specifically for our organisation?

Yes! All of our training courses can be delivered either online or in person at a time and date that works best for your team. We’re happy to adapt the content to ensure it aligns with your organisation’s needs and priorities.

If you’d like to learn more or discuss your requirements, please get in touch with us at [email protected]

*Read our course terms and conditions here.Important Notice:

Please note that any discounts must be applied at the checkout. They cannot be redeemed retrospectively once the transaction is complete.