Understanding Conflict & How to Resolve It

Tuesday 2 June, 10.00–3.00 (with a one-hour lunch break) | Online via Zoom | £115

Conflict is a natural part of working with people, but how we understand and respond to it makes a significant difference to whether teams feel safe, connected and able to work well together.

This practical, insight-led course introduces a range of evidence-informed conflict resolution models and translates them into accessible tools for managers, facilitators and anyone supporting others through difficult situations. This includes those working in creative, cultural and heritage organisations, where collaboration, freelance working and complex team dynamics are common. The emphasis throughout is on psychological safety, emotional intelligence and relational approaches that strengthen, rather than strain, working relationships.

Through interactive activities, reflective discussion and real-world scenarios, participants explore what sits beneath conflict (such as emotional triggers, communication patterns, unmet needs, power and structural tensions), and develop greater confidence in navigating challenging moments with clarity, empathy and professionalism.

This course blends theory with practical application, supporting participants to understand conflict dynamics, choose appropriate responses, and work constructively through tension.

In this course, you will:

• Explore what conflict is (and isn’t) and why it arises in teams
• Recognise different conflict styles and how context influences behaviour
• Diagnose the root causes of conflict using structured, practical models
• Develop approaches to de-escalation and reframing
• Learn to facilitate conversations that reduce defensiveness and increase clarity
• Build confidence in responding with empathy, emotional intelligence and calm authority

Key models and approaches explored include:

• Thomas–Kilmann Conflict Mode Instrument (TKI)
• Interest-Based Relational Approach
• Circle of Conflict model
• Interest-Based Negotiation (Harvard model)
• GROW model for conflict coaching
• Emotional intelligence and the SCARF model

Participants will consider how to use these models flexibly, choosing the most effective approach depending on the situation, the people involved and the wider context.

Why attend

This course offers a grounded and psychologically informed approach to conflict that goes beyond quick fixes or generic advice. It supports participants to better understand what is happening beneath the surface of conflict, and to respond in ways that promote clarity, accountability and healthier working relationships.

By the end of the session, participants will leave with practical approaches to conflict-resolution that they can apply immediately within their role.

Ideal for

Managers, team leaders, facilitators, educators and anyone who supports others in workplace or learning environments. This course is particularly relevant for those who regularly navigate difficult conversations, interpersonal tension or complex team dynamics.

This course is developed by Artswork Professional Development and is designed with creative, cultural and heritage contexts in mind. While examples reflect these settings, the learning is relevant to a wide range of professional environments.

Cost: £115 per person
When: Tuesday 2 June, 10.00–3.00, Online via Zoom, with a one-hour lunch break

Career Development Support:

We understand that funding training opportunities can be challenging, especially during defining moments in your life or career.

At Artswork, we believe in investing in the future of our sector, and we want to support those who are passionate about safeguarding and cultural development. That’s why we offer our Career Development Support pricing.

We have reserved three places on each course at a 25% discount for individuals who could use a little extra financial support. If you feel this applies to you, please contact us at [email protected] to explain your situation and receive the next steps.

All of our training courses are delivered using Zoom.

If you require further information or would like to discuss your needs in advance of the session, please contact us at [email protected]

Can this training be delivered specifically for our organisation?

Yes! All of our training courses can be delivered either online or in person at a time and date that works best for your team. We’re happy to adapt the content to ensure it aligns with your organisation’s needs and priorities.

If you’d like to learn more or discuss your requirements, please get in touch with us at [email protected]

*Read our course terms and conditions here.Important Notice:

Please note that any discounts must be applied at the checkout. They cannot be redeemed retrospectively once the transaction is complete.